FAQ
Getting Started
What is APA?
APA is a shareholder owned not-for-proft program group that was founded in 1973. Headquarted in Collierville, TN, APA currently has 48 shareholders, 18 TruStar members, 300+ locations, 400+ retail stores, and creates over a half-billion dollars of buying power annually. In addition to being a founding shareholder of NEXUS North America and member of NEXUS Automotive International (N!) trade groups, APA is a member of the AutoCare Association, Import Vehicle Community, and Automotive Warehouse Distributors Association (AWDA).
What is TruStar, and how is it different from APA?
APA and TruStar are both part of the same organization, designed to support independent warehouse distributors at different stages of growth.
- APA is built for larger distributors (shareholders) with multiple locations and higher purchasing volume.
- TruStar is designed for smaller distributors (members), often with one or two locations.
Both offer access to benefits, with APA providing a higher level of return and involvement.
Who can join APA or TruStar?
Independent warehouse distributors in the automotive aftermarket are eligible to apply. Placement in APA or TruStar depends primarily on business size, purchasing volume, and growth potential.
How do I know if I qualify as a shareholder or a member?
applicants are guided through this during the application process. Generally:
- Larger distributors with multiple locations qualify for APA shareholder status.
- Smaller or single-location distributors typically join as TruStar members, with the opportunity to grow into APA.
What’s the process to apply?
you’ll complete a simple application and provide some business information. The APA team will review your application and walk you through next steps.
How mare decisions made?
APA is governed by a board of directors comprrised of elected shareholder principles.
Who is APA/trustar's supplier partners?
APA currently partners with 92 preferred and approved suppliers, representing over 119 product lines, ranging FROM AC, HEATING, AND COOLING to Wipers and motors.
Who are the primary cutomers of Apa shareholders and TruStar members?
Apa shareholders and members cater to the professional TECHNICIAN carrying brands that offer quality parts at reasonable prices.
How does the rebate structure work?
shareholders earn rebates based on their purchasing activity through APA programs and partners. Rebates are paid annually.
Value & Benefits
What specific benefits do members and shareholders receive?
Benefits include purchasing advantages, rebate programs, marketing support, it solutions and back office support designed to improve profitability and efficiency.
How does APA/trustar help grow my business?
APA provides tools, partnerships, and programs that help reduce costs, improve margins, and create new opportunities for growth. Many members also benefit from shared knowledge and best practices across the group.
Do you offer marketing support or tools?
Yes, APA offers marketing resources, program support, and promotional opportunities to help members and shareholders strengthen their local presence and drive sales.
Programs & Operations
What is Professionals’ Choice?
Professionals’ Choice Service Center is APA's warrenty program for the car owners. It gives your customers the ability to offer nation-wide network service warranties like the competition. Click here to learn more about profesSIONALs' Choice.
What is eBiz?
eBiz is APA’s eCommerce solution, designed to help distributors compete in a digital marketplace with tools for online ordering, customer integration, and streamlined operations. Click here to learn more about ebiz and APA's other technology resources.
Growth & Advancement
Can a TruStar member become an APA shareholder?
Yes, TruStar is often a starting point for growing distributors. As your business expands, you may become eligible to transition to APA shareholder status.
What does it take to “graduate” to APA?
Growth in purchasing volume, number of locations, and overall business scale are key factors. The APA team works with you to determine when the timing is right.
Community & Support
What kind of support does APA/trustar provide?
Members and shareholders have access to ongoing support, including program guidance, marketing assistance, and direct communication with the APA team.
Are there meetings or networking opportunities?
Yes, APA hosts meetings, events, and opportunities to connect with other distributors and industry partners.
Will I have a dedicated contact?
While you won't have a dedicated contact, you can contact any of APA's friendly staff members to guide you, answer questions, and ensure you’re getting the most value from your membership.
Logistics & Transition
What happens after I join?
You’ll go through a structured onboarding process to get set up with programs, tools, and vendor connections so you can begin seeing value as quickly as possible.
How quickly can I start accessing benefits?
Many benefits begin shortly after onboarding is complete, with rebate opportunities building over time based on participation.
Will joining disrupt my current operations?
No, APA is designed to integrate with your existing business, not disrupt it.
The Questions You Might Be Hesitant to Ask
What makes APA different from other buying groups?
APA combines strong purchasing power with flexibility, allowing shareholders and members to benefit from programs without sacrificing independence.
Why do companies choose APA/trustar?
Distributors choose APA for its balance of financial return, strategic partnerships, and the ability to grow within the organization over time.
What’s the catch?
There isn’t one. APA succeeds when its members and shareholders succeed. The model is built around mutual growth and long-term value.
What happens if I decide to leave?
APA maintains transparent terms, and any exit process is clearly defined upfront.
Can I speak with current members or shareholders?
Of course, APA can connect you with current participants so you can hear directly about their experience.
Still Have Questions?
We’re here to help! Give us a call at 1-800-552-4049 or email hq@apa.parts to start a conversation and see if APA or TruStar is the right fit for your business.
